Business relationship management

Promises kept.

Every commitment to a vendor, customer or coworker gets an owner, a due date and a place on someone's dashboard. Each morning, everyone sees what's due, and every promise is tracked until it's kept.

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Good morning, DanaWed, Nov 11 · Operations manager

92%kept this week

Due today2

Send Q1 shipping forecastTo Hartwell Freight · vendor

Today

Approve Jordan's schedule changeOwed to staff · promised Monday

Today

Owed to me2

Updated insurance certificateHartwell Freight · missed 3 of last 5 dates

2 days late

Board deck draftMarcus K. · internal

On track

Escalated to me1

Customs paperwork, PO 8812Priya S. is stuck and asked for help

Needs you

5 commitments need attentionExample

Check off a task to keep a promise.

How it works

Every promise has an owner, a date and a record

Built for managers, office staff and executives who are tired of chasing people for updates.

Vendor cards with due dates

Log what each vendor promised and when. Kept reminds them before the date and flags it the moment it slips.

Hartwell Freight · Updated COI2 days late

Both sides of every relationship

Each customer and vendor card has two columns: what you owe them and what they owe you. You'll see the balance before every call.

Corbel Dental · Revised rate sheetWe owe · Fri

Internal promises count too

Approvals, reviews and "I'll look into it" from a 1:1 are tracked like any customer commitment. Your team sees that you follow through.

Jordan L. · Schedule change approvalDue today

A promise record for everyone

Every missed or moved date is logged. See who delivers and who doesn't, for each person, team and vendor.

Hartwell Freight · last 5 dates3 missed

Daily accountability

Everyone starts the day knowing what's due

Each person's dashboard shows only what matters today. Nothing to search for, nothing to forget.

Due today

Your commitments for the day, in the order your manager set.

Owed to you

What vendors, customers and coworkers promised you, with late items flagged.

Escalated

Anything a teammate is stuck on and needs your help with.

Metrics

Measure follow-through week over week and month over month

Kept rate is the share of commitments delivered on time. Track it for each person and each team, and see the trend at a glance.

92%

Person	Kept rate	vs last week	Closed	Last 8 weeks

Trend lines share one scale, 60% to 100%.Sample data

What's next

Managers set priorities. Anyone can ask for help.

Managers prioritize

Rank what matters most. Everyone's dashboard updates to match, so the team works on the right thing first.

Escalate when you're stuck

@mention a manager or teammate right on the task. It's marked as escalated and lands on their dashboard.

Nothing stalls unseen

Escalations stay visible until someone resolves them, and every change is recorded on the task.

Customs paperwork, PO 8812

Escalated

Owner: Priya S.Due Nov 12Priority: 1 of 6

Priya S.8:52
@Dana I'm stuck. Hartwell hasn't sent the commercial invoice, so I can't file. Can you call their account manager?

EscalatedPriya escalated this task to Dana

Dana R.9:05
Calling them at 10. I'm moving this to the top of your list and pushing the Q1 forecast to Monday.

PriorityDana moved this to 1 of 6 · Q1 forecast moved to Nov 16

Get started

Start keeping promises

In a 30-minute walkthrough, we'll set up Kept with your real vendors, customers and team.